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Billing Terms of Service
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Residential Service
1. Credit card accounts are automatically billed on the 15th of each month, for the forthcoming month in advance. A copy of your invoice will only be e-mailed to you upon special request
2. GoldCoast DSL bills on a monthly cycle that extends from the 22nd day of each month to the 21st day of the next month. We offer No Refunds on accounts that are cancelled without 30 day prior writen notice.
3. Any account which has not been paid by the due date of the 20th for any reason, i.e. declined credit card, nonpayment by invoiced customers etc; is considered delinquent and is subject to suspension. If any account goes unpaid for a period of 15 days, all user information will be deleted from the system without notice. This includes, but is not limited to, web site pages, emails, mailing lists and passwords.
4. Payment extensions may be granted at our discretion, depending upon prior payment history. Extension cannot exceed 5 days including weekends & holidays. Request for an extension must be made prior to the payment due date.
5. Any account suspended for Non-Payment may be re-activated only after full payment of past due funds are received along with a $25.00 service charge.
6. Cancellation requests must be made via US Mail, Fax or e-mail from your GoldCoast DSL account. Requests for cancellation by any other means will not be accepted. Request must include account name, account number, date service is to be disconnected, and reason service is being disconnected.
7. Termination of an account without a 30-day notice, in writing, will result in remaining advanced payment monies being forfeited.
8. All "Special Offer" or "Promotional" accounts are for a term of 12 months and for new DSL customers only. Termination of service prior to the 13th month requires return of the modem and a $60 early termination penalty. Non-return of the modem increases termination penalty to $260. Any modem/router given for free during promotions remain property of GoldCoast DSL and are required to be returned. Not returning modem/router may incure additional charges and fees.
Business Service
1. For accounts on Payment Option #1, no invoice is sent. Credit card accounts are automatically billed on the 5th of each month, for the forthcoming service period - (the 22nd of one month to 21st of the next month) in advance. A copy of your invoice will only be mailed to you upon special request.
2. Accounts paid by Payment Option #2 receive monthly invoices for the forthcoming service period in advance. (i.e. January 5th an invoice is mailed, for service for January 22nd through February 21st.)
3. We offer No Refunds on accounts that are cancelled without 30-day prior written notice.
4. Any account which has not been paid by the due date of the 30th for any reason i.e. declined credit card, nonpayment by invoiced customers etc; is considered delinquent and is subject to suspension. If any account goes unpaid for a period of 15 days, all user information will be deleted from the system without notice. This includes, but is not limited to, web site pages, emails, mailing lists and passwords.
5. Payment extensions may be granted at our discretion, depending upon prior payment history. Extension cannot exceed 5 days including weekends & holidays. Request for an extension must be made prior to the payment due date.
6. Any account suspended for Non-Payment may be re-activated only after full payment of past due funds are received along with a $25.00 service charge.
7. Cancellation requests must be made via US Mail, Fax or e-mail from your Gold Coast DSL account. Requests for cancellation by any other means will not be accepted. Request must include account name, account number, date service is to be disconnected, and reason service is being disconnected.
8. Termination of an account without a 30-day notice, in writing, will result in remaining advanced payment monies being forfeited.
All "Special Offer" or "Promotional" accounts are for a term of 12 months and for new DSL customers only. Termination of service prior to the 13th month requires return of the modem and a $60 early termination penalty. Non-return of the modem increases termination penalty to $260.
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